1. Overview

At YCN Miami, we take pride in delivering exceptional yacht charter and management experiences. Our goal is to ensure that every client receives outstanding service and enjoys a seamless experience from booking to boarding.

Because our services are highly customized and require significant advance preparation, our return and refund terms vary depending on the nature and timing of the service purchased.

2. Yacht Charter Bookings

Once a charter booking has been confirmed and payment has been received, the following cancellation and refund schedule applies:

If weather conditions or technical issues prevent the charter from taking place, YCN Miami will make every reasonable effort to reschedule the charter or provide a charter credit valid for 12 months from the original charter date.

3. Cancellations by YCN Miami

In the rare event that YCN Miami must cancel a charter due to mechanical issues, safety concerns, vessel unavailability, or another operational reason, clients will be offered:

• A full refund of all eligible payments made; or
• A future charter credit of equal value, valid for 12 months.

YCN Miami is not responsible for incidental or additional expenses incurred by guests, including airfare, transportation, hotels, accommodation, dining, or other travel-related costs.

4. Special Circumstances

Refund exceptions may be considered in cases involving verified emergencies or force majeure events, including natural disasters, government restrictions, or serious illness. Such exceptions are reviewed individually and may require supporting documentation. Approval remains at YCN Miami’s discretion.

5. How to Request a Refund or Credit

To request a refund, charter credit, or cancellation review, please contact our team:

Please include:

• Your full name and booking reference number
• Your charter date and vessel name
• The reason for your refund or credit request
• Supporting documentation, when applicable

Requests are generally reviewed within 5–10 business days. Approved refunds will normally be returned to the original payment method, subject to the processing timelines of the applicable bank or payment provider.

6. Contact Us

Questions about a booking, cancellation, charter credit, or this policy? Our team is available to assist.